Glamyo Technologies Private Limited (“we”, “us”, “Glamyo”) is the author and publisher of the internet resource https://glamyohealth.in and mobile application Glamyo Health Doctor and Glamyo Health BD available at https://play.google.com/store/apps/details?id=doc.glamyohealth.www & https://play.google.com/store/apps/details?id=bd.glamyohealth.www respectively (“Platform”). Glamyo is engaged in the business of providing multi-specialty healthcare services in India and delivering a hassle-free experience for all elective surgeries & cosmetic procedures with personalized care services though their Platform (“Services”). Glamyo provides the Services in partnership with its’ agents, affiliates, associates, representatives or other third parties (“Partners”).
This document is an electronic record in terms of Information Technology Act, 2000 (“Act”) and rules framed thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.1 Personal Information: We may collect a variety of information from you including your name, mailing address, phone number, email address and contact preferences, including any other usage and interaction details with us or our affiliates. We may collect such information which when combined with other pieces of information available with us could reasonably allow you to be identified (“Personal Information”). Personal Information shall include but is not limited to your full name, personal contact numbers, residential address, email address, gender or date of birth.
1.2 Sensitive Personal Data or Information: We may also collect, receive, process or store your sensitive personal data or information consisting of, but not limited to password; financial information such as bank account, credit card, debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information (“Sensitive Personal Information”). Personal Information and Sensitive Personal Information are collectively referred to as “Information”.
1.3 You agree to provide Information, which shall be true, correct, up to date and accurate. You may access, amend, alter or require deletion of your Information partially or fully by contacting our grievance officer as per Clause 5 below.
2.1 When you visit or use our Platform, we collect and store your Personal Information which is provided by you. We do this to ensure you have a safe, efficient, smooth and personalized experience. This allows us to provide Services and features that most likely meet your needs, and to customize the Platform to make the experience safer and easier.
2.2 In general, you can access the Platform without telling us who you are or revealing any Personal Information about yourself. Once you give us your Personal Information, you are not anonymous to us. We will take good care of the data provided by you and protect it. Where possible, we indicate which fields are mandatorily required to be filled and which ones are optional. You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.
2.3 We may automatically track certain information about you based upon your user behaviour. We use this information to do internal research on our users’ demographics and interests to better understand, protect and serve our users. This information is compiled and analysed on an aggregate basis.
2.5 If you transact with us, we collect some Sensitive Personal Information.
(b) To a third-party payment gateway provider who collects certain financial information from you including, but not restricted to, your credit/ debit card number or your bank account details (collectively referred to as “Financial Information”). All Financial Information collected from you by such third-party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by you through a process of authentication in which we shall have no role to play and hence, we shall bear no liability in relation to the same. We shall neither be liable nor responsible for any actions or inactions of third-party payment gateway providers or any breach of conditions, representations and warranties given by them. We shall also not be obligated to mediate or resolve any dispute or disagreement between you and such third-party payment service providers;
(c) To our other third-party service providers who provide services such as website hosting, data analysis, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing and other services;
(d) To third parties, to permit them to send you marketing communications, consistent with your choices if you have opted into such sharing;
(e) To third-party sponsors of sweepstakes, contests and similar promotions;
(f) By you, on message boards, chat, profile pages and blogs and other services to which you are able to post information and content (including, without limitation, our social media pages). Please note that any information you post or disclose through these services will become public and may be available to other users and the general public;
(h) To comply with applicable laws, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include such authorities outside your country of residence and to cooperate with law enforcement, or for other legal reasons;
(i) To enforce our Terms; and
(j) To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others or to fight fraud and credit risk.
4.3 We may also use and disclose your Information collected through the Platform in other ways, with your consent. We ensure that any third-party service provider, to whom we are transferring your Information, are bound by reasonable confidentiality obligations and/ or use, maintain and follow generally accepted industry and security standards with respect to such Information.
4.4 While we take best efforts to ensure that your Information including Financial Information is duly protected by undertaking security measures prescribed under applicable laws, you are strongly advised to exercise reasonable discretion while providing Information or Financial Information while using the Platform given that the internet is susceptible to security breaches.
5.1 In the event you have any complaints or concerns with respect to the Platform, this Agreement, the Services, or anything related to any of the foregoing, please write to us at [email protected]
5.2 In accordance with the Information Technology Act, 2000, and the rules made thereunder, if you have any grievance concerning the Platform or the Services, including any discrepancies and grievances concerning the processing of Information, you may contact our grievance officer, details of which have been provided below: